Student Services

Student Services

For services not listed here, please check in Canvas (https://sans.instructure.com/) and/or contact your student advisor.

Transcript Request

The SANS Technology Institute has partnered with a service called Parchment to order and send transcripts securely. Click here to order a transcript.

Student Handbook

Download the Student Handbook (PDF)

Planning and Scheduling Classes

Each student is assigned an advisor who will communicate with the student regularly. Advisors are available to support students throughout their course of study, both within individual courses and within the program as a whole. Students should contact student advisors with any questions or concerns.

Research Support

The challenges of information security are constantly evolving, and excellence in performance demands continuous monitoring of changes in threats, technology, and practices. We have information that will help SANS Technology Institute students and alumni maintain their edge in security. All of these services are available at no cost to SANS Technology Institute students and alumni unless otherwise described. Please see the research page for more details.

Academic Accommodations for Students with Disabilities

The SANS Technology Institute (STI) is committed to assisting students with documented disabilities. STI will provide reasonable accommodations according to the Americans with Disabilities Act (ADA) of 1991. Accommodations will provide students with a fair and equal opportunity to demonstrate their knowledge and skill in the functions being assessed by the academic requirement.

To apply for an accommodation, a written request, accompanied by supporting documentation on official letterhead from your healthcare provider that explains the nature of your disability and specifies the exact accommodation(s) needed, should be submitted to studentservices@sans.edu at least two weeks before beginning the course. Requests made after the start of the course will be addressed as quickly as possible and to the best of the organization's ability, resources, policies, and standards. Our staff will coordinate accommodation requests with SANS, GIAC, and STI faculty.

Complaints and Appeal Process

The SANS Technology Institute is committed to treating all students fairly. The primary objective of our student complaint process is to ensure that concerns are dealt with promptly, and resolutions are reached in a fair and just manner.

Step 1: Contact your student advisor

We encourage students to first contact their student advisor to seek guidance or resolution for a complaint. Issues such as access to course material or problems processing a course registration can often be resolved easily by a student advisor.

Step 2: Contact the departmental leader

If your student advisor is unable to provide a resolution to the issue, contact the Assistant Director of Graduate School Operations, Betsy Marchant, bmarchant@sans.edu. The following are examples of types complaints that can often be resolved in this step.

  • Administrative complaints, such as issues registration, billing, advising, Title IX, and ADA accommodations
  • Academic complaints, such as issues with grading and interactions with faculty or research advisors

Students should expect a response regarding complaints within 5 business days of receipt.

Step 3: File an institutional appeal

A student who is not satisfied with the outcome in step 2 may file an appeal. Students should submit a formal, signed letter with supporting evidence to the Executive Director, Eric Patterson, at epatterson@sans.edu. Specific instructions for submitting a written appeal can be found in the STI Student Handbook. A formal appeal will be responded to within 5 business days of receipt.

Step 4: External appeal

A student who is not satisfied with the outcome of their appeal with SANS Technology Institute may elevate the complaint (except for complaints about grades or student conduct violations), within two years of the incident, to the following external bodies.

  • First, appeal to Maryland Higher Education Commission (MHEC). MHEC contact information is located at http://mhec.maryland.gov/About/Pages/contactus.aspx.
  • If satisfactory resolution is not obtained via MHEC, students residing outside of Maryland may, as a final option, elevate their appeal to the National Council for State Authorization Reciprocity Agreements (NC-SARA), of which STI is a member for the purposes of regulating students outside of Maryland. NC-SARA contact information is located at http://nc-sara.org/sara-staff.

Students should be aware that, as per SANS Technology Institute, MHEC, and SARA agreement, complaints against an institution operating under SARA must first go through the institution's own procedures. Complaints regarding student grades or student conduct violations are governed entirely by institutional policy and the laws of MHEC.

Final step: Closing the loop

As part of SANS Technology Institute's commitment to institutional improvement, complaints are collected and reviewed quarterly by the Curriculum, Academic, Faculty, and Student Affairs (CAFSA) Committee.