Students: Services

Students:

Transcripts

SANS Technology Institute has partnered with Parchment to order and send transcripts securely. Students can click here to order a transcript.

Planning and Scheduling Classes

Each student is assigned an advisor who will communicate with the student regularly. Advisors are available to support students throughout their course of study, both within individual courses and within the program as a whole. Students should contact student advisors with any questions or concerns.

Research Support

The challenges of information security are constantly evolving, and excellence in performance demands continuous monitoring of changes in threats, technology, and practices. We have information that will help SANS Technology Institute students and alumni maintain their edge in security. All of these services are available at no cost to SANS Technology Institute students and alumni unless otherwise described. Please see the research page for more details.

Disabled Student Services

The SANS Technology Institute (STI) is committed to assisting students with documented disabilities. Given the unique structure of our programs, incorporating all modalities of SANS coursework, GIAC examination testing, and unique STI academic requirements, we utilize or support all pertinent accommodation policies.

SANS Live Events

SANS Institute is committed to assisting course participants subject to disabilities. SANS will provide the following at no additional cost to the employers of participants with disabilities: an additional seat in the classroom and an additional set of course materials for Auxiliary Aides and/or the course notes in computer-readable format, as requested by the participant's employer. The employer of the participant shall be responsible for all other costs of any necessary accommodation, including arranging and paying for Auxiliary Aides. The employer may call 1-301-654-SANS (7267) to request that SANS Institute make the arrangements for Auxiliary Aides and bill the costs to the employer. It is the responsibility of the employer to confirm with SANS all such arrangements at least four weeks before the course.

SANS Technology Institute

With regards to academic requirements that are unique to STI, for example, research papers, group projects, or presentations, STI will provide reasonable accommodations according to the Americans with Disabilities Act (ADA) of 1991. Accommodations will provide students with a fair and equal opportunity to demonstrate their knowledge and skill in the functions being assessed by the academic requirement. To apply for an accommodation, a written request, accompanied by supporting documentation on official letterhead from your healthcare provider that explains the nature of your disability and specifies the exact accommodation(s) needed, should be submitted to (studentservices@sans.edu) at least two weeks before beginning the course. Requests made after the start of the course will be addressed as quickly as possible and to the best of the organization's ability, resources, policies, and standards.

GIAC

GIAC provides reasonable special accommodations according to the Americans with Disabilities Act (ADA) of 1991. Reasonable accommodations will provide candidates with disabilities a fair, equal opportunity to demonstrate their knowledge and skill in the essential functions being measured by GIAC certification examinations. All reasonable special accommodation requests must be received by GIAC at least four weeks in advance of a candidate taking a specific exam.

Further details and contact information for GIAC's disability accommodation process can be found online at https://www.giac.org/about/policies/disability.

STI Complaints and Appeals Process

The SANS Technology Institute (STI) is committed to treating all students fairly. The primary objective of a student complaint procedure is to ensure that concerns are dealt with promptly, and resolutions are reached in a fair and just manner. It is essential that each student be given adequate opportunity to bring complaints to the attention of the Institute's administration with the assurance that each will be given fair treatment.

Administrative or Academic Complaints

We encourage students to first contact their assigned Student Advisor to seek guidance or a resolution for a complaint. Issues such as access to course material or problems processing a course registration can often be resolved quickly and easily by the assigned Student Advisor.

If the Student Advisor is unable to provide resolution for an administrative complaint, a student may contact the Assistant Director of Graduate School Operations, Betsy Marchant, at betsy.marchant@sans.edu.

Academic complaints, such as issues with grading and interactions with faculty or research advisors may be submitted to the Curriculum Director, David Vacchi, at dvacchi@sans.edu.

Institutional Appeals

A student who is not satisfied with the outcome of a complaint may file an appeal in writing at the director level. Students may submit a formal, signed letter with any supporting evidence to Executive Director, Eric Patterson at epatterson@sans.edu. Specific instructions for submitting a written appeal can be found in the STI Student Handbook.

Any such formal appeal will be responded to within 3 business days of receipt.

External Appeals

A student who is not satisfied with the outcome of the STI institutional process for handling complaints may elevate their complaint (except for complaints about grades or student conduct violations), within two years of the incident about which the complaint is made, to one or more external governing bodies.

The first such governing body is the Maryland Higher Education Commission (MHEC). MHEC contact information can be found online at http://mhec.maryland.gov/About/Pages/contactus.aspx.

If satisfactory resolution is not obtained via MHEC processes, students who reside outside of the state of Maryland may, as a final option, elevate their appeal and seek resolution by contacting the National Council for State Authorization Reciprocity Agreements (NC-SARA), of which STI is a member for the purposes of regulating students outside of Maryland. NC-SARA contact information can be found online at http://nc-sara.org/sara-staff.

Students should be aware that, as per STI, MHEC, and SARA agreement, complaints against an institution operating under SARA must first go through the institution's own procedures for resolution of grievances. Complaints regarding student grades or student conduct violations are governed entirely by institutional policy and the laws of MHEC.