Refund policy and change fees
SANS Technology Institute students who wish to cancel and receive a refund for a particular graduate course, or element within or portion of a graduate course, whether or not they are also withdrawing from the program, must submit a cancel/change/refund request by email to firstname.lastname@example.org by the earlier of a) 30 days prior to the start of the course or b) whatever date is associated with the refund policy of SANS or GIAC relative to the particular course element for which a student is seeking a refund, as found on the www.sans.org or www.giac.org websites. For purposes of this refund policy, the start date of the course shall be considered: a) for graduate courses that include a SANS Institute class, either the first day of the associated SANS Residential Institute for which the student was registered or, for courses delivered via our OnDemand platform, the first day when the student has access to the course materials in their SANS portal account, or b) for other graduate courses not requiring a SANS Institute class or GIAC certification, the start date shall be 30 days prior to the date requiring the participation and/or interaction of faculty, SANS academic staff or Gold advisors.
In the event that a SANS Technology Institute student seeks to change the venue, timing, or modality for a particular element within a graduate course, they may do so free of charge if they submit their change request to email@example.com prior to the date associated with a refund for that same course or element. However, if they submit a change request after the associated refund date, their request will be subject to a $250 late fee. This is the same procedure that would apply to a student who wishes to change their choice of electives. Please note that withdrawing from a course without re-scheduling that course may affect your academic standing.
Special terms for US armed forces service members utilizing tuition assistance subject to the Department of Defense's Voluntary Education Partnership's Memorandum of Understanding: Students participating in this program may, in accordance with the terms of that Memorandum of Understanding, receive a refund for a course up to and including the day prior to the start of the course without incurring any change or late fees. Refunds of government-funded tuition assistance in this program will go to the applicable Service and not to the Service member.
Withdrawal from a master's degree program
Before making a decision to withdraw from SANS Technology Institute, students are encouraged to discuss it with their Faculty Advisor or Senior Staff, and students must submit their request to firstname.lastname@example.org. If a student decides to withdraw from the SANS Technology Institute's Master's Degree Program, the student can obtain a refund for any payments made as described above.