SANS Technology Institute: Operations Laboratory
Welcome to the Operations Laboratory. I'm Stephen Northcutt and like many of you I am a manager and leader with an information technology job. At the SANS Technology Institute, we are always striving to become more skilled and knowledgeable in operating IT enterprises as well as the people side of the job. The "Operations Labratory", for you creative spellers, is an informal set of articles and whitepapers, almost a blog, about operations security - arguably, the operations group is the core of the enterprise that keeps the business running on a day-to-day basis. As we learn more, ponder issues and research content for SANS Operations 407 and GOEC Certification, we will continue to add to this site. Our hope is for this to be a resource for the community and we would love to hear from you. Feel free to drop us a note at stephen@sans.edu.
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The Importance of Accountability in Establishing Change Management - March 19th, 2007
By Lorna Hutcheson
Having
an effective IT change management process within an organization will have
a positive impact on that organization with respect to both the
business aspect and the employee performance aspect. In order to have a
successful change management process you have to have accountability.
